Palm Yorkshire

Central Heating Specialists

Monday 11th of December 2017

Phone Number: 0113 204 7708

Office Number: 0800 122 3363

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we possible, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as you can after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event, there is anything you are not completely satisfied with, please contact us as soon as you can to ensure we can rectify any problems.

Either call us on 0800 122 3363, or write to us at: Unit 5 Swinnow Court, 621 Stanningley Road, Leeds, LS13 4ER or email us at [email protected]

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact 0117 881 2929 or via their website.